Shipping Policy

Last updated: September 24, 2026

Everything in our shop is made by hand in small batches, and your order is packed with the same care. This page explains when your order ships, how it travels, and what to do if something goes wrong.

Processing Times

Processing time is how long it takes us to make, prepare and pack your order before it ships. It doesn't include time in transit.

  • Ready-to-ship items ship within 3-5 business days. This includes teas, herbs, incense, conjure supplies and most ritual oils.

  • Consecrated and planetary-timed items ship within 5-7 business days. This includes Solomonic, Goetia, angel and planetary oils. These are prepared on their proper planetary day and hour, so we may have to wait for the right day of the week before making yours.

  • Kits, sets and bundles ship within 3-5 business days.

  • Private workings don't ship anything unless the listing says so. Your working is delivered as described in its listing, at your chosen time of selection at checkout.

Business days are Monday through Friday, not counting holidays. During busy seasons, such as October and the winter holidays, processing may take a few extra days. We'll post a notice on the site if it does.

Shipping Methods and Rates

We ship from Nacogdoches, TX using USPS and FedEx.

Faster shipping doesn't shorten processing time.

Tracking

Every order ships with tracking. Once your order ships, you'll receive an email with your tracking number. If you haven't received it within 5 business days of ordering, check your spam folder, then email us.

Discreet Packaging

Orders ship in black boxes and/or black bubble mailer packaging. The return address shows Cleo Devine. Product names aren't printed on the outside of the package.

Items With Shipping Restrictions

Some of our products are regulated in transit, so we ship them differently or can't send them to certain places.

Alcohol-based waters and colognes. Florida Water, Kananga Water, Bay Rum and similar products are flammable liquids. They ship by ground service only, within the continental United States, and can't ship internationally or to Alaska, Hawaii, or APO/FPO addresses.

Soil and dirts. Every dirt we sell is heat-treated before packing. Federal and state agricultural rules limit where soil can be mailed, and some states and most countries don't allow it at all. If a dirt can't legally ship to your address, we'll cancel that item and refund it in full.

Certain botanicals and minerals. Some herbs, sulfur and camphor are restricted by specific carriers, states or countries. If an item in your order can't ship to you, we'll let you know and refund it.

Oils and glass. Oils ship in glass bottles, sealed and padded. During extreme heat, we may hold shipments briefly or add insulation to protect your order.

International Shipping

We currently ship all products internationally via USPS only.

For international orders:

  • Customs duties, taxes and import fees are the buyer's responsibility. They aren't included in our prices or shipping costs.

  • Many countries restrict herbs, seeds, soil and liquids. Please check your country's import rules before ordering. We can't refund packages that customs delays, refuses or seizes.

  • Delivery times vary by country and customs processing. Allow 2-4 weeks.

Addresses

Please check your shipping address before you check out. We ship to the address you enter at checkout.

  • Address changes: email us within 24 hours of ordering. After your order ships, we can't change the address.

  • Returned packages: if a package comes back to us because the address was wrong or incomplete, we'll reship it once you pay the new shipping cost.

  • P.O. boxes and military addresses: we do not ship to P.O. boxes and APO/FPO addresses. Some restricted items can't ship to these addresses at all.

Lost, Stolen or Damaged Packages

Stalled or lost in transit. If tracking hasn't updated in 7 days, or shows your package as lost, email us. We'll open a claim with the carrier and send a replacement once the claim is approved.

Marked delivered but not received. First check with neighbors and your mail carrier, and look around your delivery area. We aren't responsible for packages stolen after tracking shows them as delivered, but we'll help however we can.

Arrived damaged. Email us within 3 days of delivery with your order number and a photo of the damaged item and its packaging. We'll send a replacement or a refund, whichever you prefer. Please keep the packaging until we reply, in case the carrier asks for it.

Returns and refunds are covered in our Refund Policy.

Delays Beyond Our Control

Weather, carrier backlogs, holidays, customs and other events outside our control can delay deliveries. We'll always help you track down a late package, but we can't refund shipping costs for carrier delays.

Contact

Questions about your order or shipment? Email us and include your order number.

House of Cleo Devine
houseofcleodevine@gmail.com